Returns & Exchanges
At Matsato, we want you to be completely satisfied with your home essentials, which is why we offer a 30-day return window for items in their original condition. If your purchase doesn't perfectly fit your space, our streamlined process ensures a quick and easy exchange or refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags and protective materials are intact to prevent damage during transit.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing